FAQs

Frequently Asked Questions

About Adrian

Who Are We?

Adrian is a company established in 1969.
We have more than 500 products under our trademark. to provide maximum comfort inside your vehicle.

What's our Vision?

We have created an exceptional
product that is not only affordable but also reliable and durable. We strive to protect and maintain your vehicle to the greatest extent possible.

What's our Mission?

Our floor mats are designed by a team of engineers with over 30 years of experience in the automotive accessories industry, while staying true to our philosophy of "Style, Quality, and Protection." All 3D products are manufactured in our own facilities, and we have fully staffed offices/distribution centers in Saudi Arabia and the GCC
countries.

We hand 3D scan and measure each vehicle to ensure it will fit your vehicle perfectly.

Our products are made from 100% recyclable materials.

How do I clean the mats?

Cleaning is effortless. They are waterproof and stain-resistant. Simply remove them, hose them down with water, shake them off, and they are ready to go.

Ordering

Can you tell me when my order will be shipped?

All orders will be shipped within 3 - 5 business day except for special circumstances, such as the backorder or pre-orders.

Our estimated deliveryis 3 to 5 days

If your order has not shipped within 6 business days, please contact us with your order number to get quick support.

I bought the wrong items/ the items were not compatible with my vehicle.

Please contact us or submit the request to get quick support.

I have not received my order. Is something wrong?

a. For the order in transit, please kindly wait an additional 1-2 days to get your package.
b. For the order was delivered but not received, please contact us to get support.
c. For the order not be shipped over 2 business days, please contact us to get support.
d. If the tracking info is still no updates regarding where your package is and it’s stating your order is on its way to the next facility. Please contact us to get support.

Do you have any installation video for my vehicle?

Yes, please check our YouTube channel.

Do you have any discount? How to use discount/ coupon code?

Sure, You can found it on our website and social media platforms.

When getting a coupon code, please put the code into the box to apply to the order at checkout.

How can I return my order?

You can communicate with customer service directly, by sending the name of the order owner, the order number, and a picture of the order, and we will be available around the clock to serve you.

I want to cancel my order.

You can simply cancel the order through our website. If you are unable to do so, you can contact customer service directly, and they will take care of that for you.

How can I return my order?

Do you have any discount? How to use discount/ coupon code?

Do you have any installation video for my vehicle?

FAQs For Floor Liners

Do these have cleats under them? Do these mats move or are they secured well?

Will this product work with a manual transmission car? I don't want the clutch getting stuck on the edge of the mat.

Will dirt, sand, and/or snow get in between the hump and the 2nd row floor mats?

Do they smell?

Do I need to make holes to screw into the floor?

When I look at the pictures of the floor liners there are holes in the mats. What are those for?

What are the dimensions of this item?

Does it overlap the door sill so that liquids drain off without getting onto the carpet?

Do they feel more like plastic/hard shell or rubber soft shell?

How to cleaning and maintenance?

Do I have to trim my Floor Liners?

Why don’t you make floor liners for all vehicles?

How do I remove the floor liners from my car?

Is car liners a plastic material?

Get in touch

Have questions about your order, or a general enquiry?

Contact usABOUT ADRIAN

We strive to protect your vehicle with cutting-edge technology and stylish design for Floor Mats.

CUSTOMER CARE

Quick links

Trade name: ALFADHILA FOR AUTO ACCESSORIES TRADING CO. L.L.C

Main License No: 1381686

TEL: +971586651700

E-mail: info@adrianuae.com

FAQs For Floor Liners

Do these have cleats under them? Do these mats move or are they secured well?

No, these have not. They are secured well. We used stiffened locker and factory retention devices to keep liners securely placed.

Will this product work with a manual transmission car? I don't want the clutch getting stuck on the edge of the mat.

Will dirt, sand, and/or snow get in between the hump and the 2nd row floor mats?

Do they smell?

Do I need to make holes to screw into the floor?

When I look at the pictures of the floor liners there are holes in the mats. What are those for?

What are the dimensions of this item?

Does it overlap the door sill so that liquids drain off without getting onto the carpet?

Do they feel more like plastic/hard shell or rubber soft shell?

How to cleaning and maintenance?

Do I have to trim my Floor Liners?

Why don’t you make floor liners for all vehicles?

How do I remove the floor liners from my car?

Is car liners a plastic material?

Get in touch

Have questions about your order, or a general enquiry?

Contact usABOUT ADRIAN

We strive to protect your vehicle with cutting-edge technology and stylish design for Floor Mats.

CUSTOMER CARE

Quick links

Trade name: ALFADHILA FOR AUTO ACCESSORIES TRADING CO. L.L.C

Main License No: 1381686

TEL: +971586651700

E-mail: info@adrianuae.com

Will this product work with a manual transmission car? I don't want the clutch getting stuck on the edge of the mat.

Please contact our customer service.

Will dirt, sand, and/or snow get in between the hump and the 2nd row floor mats?

No, they won't. The surface channels and 3D edge design will keep all of dirt, sand, and snow in the liner.

Do they smell?

No, they don't.

Do I need to make holes to screw into the floor?

No, you don't need to make holes in your car floor. We use factory retention to keep liners securely placed.

What are the dimensions of this item?

You can find the information in the product specification.

Is car liners a plastic material?

No, it isn't. It is made by 100% new TPE.

How do I remove the floor liners from my car?

Our floor liners are easy to remove. Please unlock factory retention devices and take out liners with care.

Why don’t you make floor liners for all vehicles?

Sorry for the inconvenience at the moment. We are working on making more vehicles liners. Please contact our customer service and let us know what are you looking for.

Do I have to trim my Floor Liners?

No, you don't need to. Our custom fit car liners will fit your vehicle from edge to edge.

How to cleaning and maintain?

We suggest cleaning your liners with soapy water and a soft brush. Citrus-based cleaners will remove any oily residue. To regain some of the luster, try Windex or a good-quality automotive detailer spray. Do not use Armor All, as it will make your liners slippery.

Do they feel more like a plastic/hard shell or a rubber soft shell?

Our car liners feel more like a soft rubber soft shell.

Does it overlap the door sill so that liquids drain off without getting onto the carpet?

No, it doesn't overlap the door sill. But our liner's surface channel and 3D edge design will keep all the dirt, sand, and snow in the liner.

Have More Questions?
We're here to help! If you didn't find the answer you were looking for, please don't hesitate to reach out.

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Perfect Fit & Premium Quality

This is my second purchase from Adrian UAE. I previously bought these mats for my Toyota FJ Cruiser and now for my Toyota Land Cruiser LC300. Once again, I am extremely satisfied with the product.

The fitting is absolutely perfect, covering the floor neatly without any gaps. The quality of the material is outstanding and gives the interior a premium and luxurious look. The mats are durable, easy to clean, and enhance the overall appearance of the vehicle.

Highly recommended for anyone looking for high-quality custom-fit floor mats. Excellent product and excellent service.